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Thanks so much for taking the time to share your feedback, Nikolay.

We're glad to hear that you liked the rug initially! 😊

At the same time, we're sorry to hear that you've been experiencing excessive fluff coming off the rug after just one week. 😔 We completely understand how frustrating that must be, especially when it's affecting your cleaning routine.

We take this concern very seriously and would like to look into this further. Your feedback is really valuable to us and we'll pass it along to the right team so we can investigate what might be causing this issue and how we can improve our products going forward.

Thank you for taking the time to share your experience with us – feedback like this really helps us get better! 💙

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Vielen Dank für Ihre Bewertung, Sabine!

Es freut uns sehr, dass Sie die dicke Qualität des Hand-Tufted Wool Rug Eleni so schätzen. ✨ Das zeitlose Design und die hochwertige Wollverarbeitung machen diesen Teppich zu einem besonderen Stück, das jedem Raum Wärme und Eleganz verleiht.

Wir hoffen, dass Sie lange Freude an Ihrem neuen Teppich haben!

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Dziękujemy za Pańską opinię, Dario.

Cieszymy się, że wygląd dywanu Pani odpowiada! 😊

Jednocześnie bardzo nas martwi, że po niecałym miesiącu użytkowania pojawiły się problemy z pętelkami i włóknami. 😔 Rozumiemy Pańskie rozczarowanie - dywan w tej cenie powinien zachować swój estetyczny wygląd znacznie dłużej i nie wymagać dodatkowych zabiegów konserwacyjnych tak szybko.

Pańska uwaga dotycząca jakości wykończenia jest bardzo cenna i przekażemy ją odpowiednim działom, aby poprawić trwałość naszych dywanów ręcznie tuftowanych. Takie szczegółowe informacje pomagają nam zrozumieć, jak nasze produkty sprawdzają się w codziennym użytkowaniu.

Dziękujemy, że podzieliła się Pani swoimi doświadczeniami - to pomaga zarówno nam w ulepszaniu produktów, jak i innym klientom w podejmowaniu świadomych decyzji.

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Pyöreä käsintuftattu Eleni-villamatto